IBEX Global Jobs 3 November 2016 Apply Online Career Opportunities in Lahore, Karachi & Islamabad 2016 Latest Advertisement

IBEX Global Jobs 3 November 2016 Apply Online Career Opportunities in Lahore, Karachi & Islamabad 2016 Latest Advertisement.

Vacancies/Positions:-

  • Assistant Manager – Technical Support Services   (Lahore Apply by : 18-11-2016)
  • Customer Support Specialist – Domestic
  • Customer Support Specialist – Domestic
  • Customer Support Specialist – Domestic
  • Customer Support Specialist – International
  • Customer Support Specialist 2 – International

Locations:- Lahore, Karachi & Islamabad

Last Date is 30-Nov-2016 Wednesday

JOB DESCRIPTION: 

Assistant Manager – Technical Support Services:

  • Supervise technical staff responsible for computer operations.
  • Assign and coordinate work assignments; resolve critical technical and procedural problems.
  • Cooperate with Information Technology Services (ITS) management and other IT teams to develop strategic plans to facilitate smooth delivery of technical services.
  • Ensure acceptable level of performance of the network systems. This task involves good technical knowledge and effective management procedures within the Technical Services team.
  • Conduct capacity planning; develop new procedures to measure capacity of end user requirements relative to current and future activities.
  • Coordinate acquisition of additional resources as per requirement.
  • Ensure all software and firmware are at current revision levels; work with vendors to request and schedule upgrades for relevant teams.
  • Manage budgeting and purchasing activities for technology procurement; work with purchasing and ITS support staff for ordering, receiving and payment activities for new equipment.
  • Maintain technical and operational documentation on the company intranet.
  • Ensure high availability of host computers and network resources; develop new procedures to maintain security and access rights, protection against viruses, hackers, vandals and accidental user mistakes with help of IT teams.
  • Develop contingency plans to support business recovery including backup and restoration procedures, vendor agreements, spare parts, data retention and restoration.
  • Remain up to date with ongoing technological developments related to computer hardware, software, network and management practices which involve reading publications, subscribing to internet lists, meeting colleagues, attending conferences and workshops.
  • Occasionally publish professional papers and present information in management meetings.

REQUIRED SKILLS:

  • Bachelor’s degree preferably in Computer Sciences/Information Technology/Telecom. Master’s degree will be preferred.
  • At least 5 years’ experience in IT service delivery or any other related role.
  • Excellent verbal and written communication skills.
  • Must have good experience of managing technical teams.
  • Good team player; must have proactive attitude and ability to work under stress.
  • Must be flexible to work in rotating shifts.
  • Must have knowledge of VoIP, Network (LAN/WAN) server models, technologies etc.

CUSTOMER SUPPORT SPECIALIST – DOMESTIC:

REQUIRED QUALIFICATION:

  • Bachelor’s degree holder
  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Possess Knowledge of Call Centre Operations
  • Must be flexible to work in shifts
  • Excellent communication skills

REQUIRED SKILLS:

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

CUSTOMER SUPPORT SPECIALIST – INTERNATIONAL:

REQUIRED SKILLS:

  • Timely preparation of rates and quotes for customers and overseas agents.
  • Collaborate and build relationships with customers to strengthen service competitiveness
  • Communicate timely correspondence back to customers, track and resolving any issues regarding product.

REQUIRED QUALIFICATION:

  • A-Level / Intermediate / Bachelors / Masters
  • Candidates having the ability to read, writes, and speaks English fluently with good American or Neutral accent “ONLY”.
  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Ability to work in a blended operations and customer development role
  • Excellent communication skills and self-motivated

Apply Online

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